help_outline Skip to main content
HomeFAQ / Tech Library Categories

FAQ / Tech Library

Click on an individual question to show / hide the answer for that particular question. Click the "collapse all / expand all" links to display the content for all questions. Click the "search" link to search for text or tags.
Expand All Collapse All Search FAQ / Tech Library
How much are dues?

Dues depend on your membership tier.  Click here for more info: Membership

Why do I have to log in?

With increased privacy concerns, our membership directory and other information on our website is protected and available to members only for viewing.  Also, you can update all of  your contact information by logging in to the site.  We also have a business directory if you want your business information available to the public.

 

Remember, you can check “remember me on this computer” so that you don’t have to find your login ID and password every time you visit the website. Just make a note of your information so that you have it if you clear your cookies, or if you log in from another computer.  If you forget your user name or password, you can reset it from the login page.

I didn’t get a user id and password - or - I forgot my user id or password. What do I do?
You can reset your password from the login page.  Click MEMBER LOGIN, then look for the link that says FORGOT MY USERNAME/PASSWORD. Check your spam filter and look for an email from CLUB EXPRESS or the Club.  If you are still having problems, email us at webmaster@universityclubphoenix.com
I'm moving (or my email has changed). How do I update my records?
You can log on to the website, click on the down arrow next to your name, click on PROFILE, and update any or all of your contact information.  Please remember to click SAVE at the bottom of the page, or your information will not be updated.
How do I add my photo or a bio to my membership directory listing?

It's easy! 

Click the circle next to your name at the top right of the screen on any page.

Click on My Directory Listing and then on the blank circle under the words Membership Directory. Scroll down to the bottom of the page until you see instructions for how to upload your photo.

On this portion of your listing, you can add your social networking information and add a bio, too.

Note that there are pencil icons in other areas of your listing, which allow you to edit your contact information as well.

I am not getting emails from the University Club. What do I do?
 
First, check your information on our website.  Is your email entered correctly?  If so, did you uncheck the box in your profile, which stops our emails from reaching you? 
 
Are you using a forwarding email address?  Some forwarding emails have spam filters which could be preventing you from receiving our emails. 

 

In addition, some companies and personal email systems have strong spam filters.  You may need to “white list” the email office@universityclubphoenix.com and the email platform of ClubExpress.  Your company or agency IT department will need the following information.

 

Server i.p. address:                         208.66.171.70  

All emails come from the domain:       mail2.clubexpress.com

 

 

Can I download a calendar item for an event to my calendar?
Yes, you can download a calendar item directly to your Outlook calendar or other Personal Information Manger.  On the registration page, you will see a monthly calendar in color which says "add to my calendar."  Click on the calendar and a "v calendar event" will open in a box.  Open and save it on your calendar.
Can I save other members' contact information to my Outlook?
Yes, you can download a v-card for Outlook from the Membership Directory for any member.  You must be logged in as a member to view the Membership Directory.
What is the Business Directory?
The Business Directory is an optional directory which our members may use for marketing purposes.  It can be enabled from your Profile page.  It is on the public side of the website, whereas our Membership Directory is on the private side of the website.
Where do I mail my dues check?
Dues checks can be mailed to

The University Club of Phoenix
39 E. Monte Vista Road
Phoenix, AZ 85004
I'm still having trouble with my online account. Now what?

Questions on website functionality can be emailed to webmaster@universityclubphoenix.com.  Questions about dues, statements, events, and other Club issues can be emailed to kristal@uclubphx.com